Reach Out to Us
Our support team is here to help with questions, account issues, technical problems or general feedback. You can reach us for help with deposits, withdrawals, verification and gameplay queries; we aim to respond promptly and guide you through any issue. For account-sensitive matters, please have ID and transaction details ready to speed up assistance. You can also use live chat for quick answers or send a message via the support form on site.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response usually within 24 hours) |
| General enquiries | [email protected] (accounts, verification, payments and general queries) |
| Affiliate enquiries | [email protected] (partnerships, media and marketing enquiries) |
| Phone | +44 20 7946 0823 (UK line, local rates apply) |
| Working hours | 24/7 (English support) |
Support via Email
Email is the preferred contact method for detailed requests, account queries or any matter that needs explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Providing accurate account identifiers, copies of ID where requested and a daytime phone number helps us resolve cases faster and reduces follow-up.
Send Us a Message
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple account, payment or game queries are usually handled quickly; more complex issues such as document checks or escalations may take longer depending on the case. We’ll keep you updated and provide an estimated timescale when additional investigation is needed.
Feedback
Got feedback or ideas to improve the site? We’d love to hear from you. Please send suggestions, bug reports or feature requests to [email protected] or use live chat. Every message is reviewed carefully by our team and used to improve the service, fix issues and make the experience smoother for all players.