Privacy & Data Protection
This Privacy Policy explains how Midnight Wins collects, uses and protects personal data when you use our site and services. We respect your privacy and are committed to handling your information responsibly. This page sets out the kinds of information we collect, why we use it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect a range of information to operate your account, process payments and provide our services securely and fairly.
Personal data
Personal data includes name, date of birth, address, email address and telephone number provided when you register or verify your account. It also covers identity documents and proof of address supplied for verification purposes.
Technical data
Technical data includes IP address, device information, browser type, operating system and log information generated when you use the site. We also collect session data and cookies to improve functionality and security.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, account balance history and records of bets or game play. We keep records of communications with our support team and any account decisions such as disputes or account restrictions.
How we use information
We use your data to provide and improve our services, to protect accounts and to meet legal obligations. Common uses include:
- Creating and managing your account and identity verification.
- Processing deposits, withdrawals and payments.
- Preventing fraud, money laundering and other unlawful activity.
- Providing customer support and handling enquiries.
- Improving site performance and personalising your experience.
- Complying with legal and regulatory requirements.
Data protection practices
We store information on secure servers and use industry standard technical and organisational measures to protect data from unauthorised access and loss. Access to personal data is limited to staff and authorised third parties who need it to provide services. While we take reasonable steps to protect data, no online system is completely secure.
We retain personal data for as long as necessary to fulfil the purposes set out in this policy and to comply with legal obligations. Retention periods vary depending on the nature of the data and legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and marketing. Cookies help keep you logged in, remember preferences and measure site performance. Third-party providers may also place cookies for analytics and advertising. You can manage cookie settings via your browser and through any cookie controls on our site.
User rights
You have rights over your personal data, including the right to access, correct and delete information, request restriction of processing, object to processing in certain circumstances and request data portability. You may also withdraw consent where processing relies on consent.
Access, correction and deletion of data
To access, correct or request deletion of your personal data log in to your account and update your details, or contact our team. For support contact [email protected]. We will respond to requests in line with applicable law and may need to verify your identity before acting on requests.
Information sharing and third parties
We may share data with payment processors, identity verification providers, game and platform suppliers, fraud prevention agencies and legal or regulatory bodies where required. We only share the minimum information necessary and use contractual safeguards to protect your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site and, where appropriate, by email. Please check this page regularly for the latest version.